For the purpose of data protection legislation, the data controller is K2 Group Holdings Ltd (a company registered in England and Wales under number 12492816) whose registered office is at First Floor, Templeback, 10 Temple Back, Bristol, BS1 6FL. K2 Group Holdings Ltd is authorised and regulated by the UK Financial Conduct Authority under Section IV of the UK Financial Services and Markets Act 2000.
Information that we may collect from you
We collect non-personally-identifying information relating to your use of the website to enable us to better understand how visitors use the website. Examples of such information include the time and date of each visitor request, the site which referred you to our website, language preference and browser type. We may also collect non-personally-identifying information relating to the use of software applications such as computer or device type and the version of underlying operating system and software being used. From time to time, we may release non-personally-identifying information in the aggregate, for example by publishing a report on trends in the usage of our website.
We also collect potentially personally-identifying information like Internet Protocol (IP) addresses. We do not, however, use this information to identify any visitor. We do not disclose such information, other than as described under “Use and Disclosure of Information” below.
When using the website, you are not required to provide us with any personally-identifying information. Some visitors to our website, however, interact with us in ways which require us to collect personally-identifying information. Examples include if you submit your personal details to us via the “Contact us” section of the website, if you request marketing material or our latest report and accounts.
The type and amount of information which we collect depends on the nature of the interaction. In each case, we collect information only to the extent necessary to fulfil the purpose of the visitor’s interaction with us. We do not disclose personally-identifying information except as described below. All visitors are of course entitled to refuse to supply personally-identifying information, it being understood that any such refusal may prevent them from engaging in certain website-related activities.
Use and disclosure of information
We will only disclose potentially personally-identifying and personally-identifying information to our employees, contractors and members of our group that:
(a) need to know that information in order to process it on our behalf for the purpose for which it was obtained, or to provide services available at our websites; and
(b) have agreed not to disclose it to others.
Certain employees and contractors may be located outside your home country and indeed outside the European Economic Area (EEA). By submitting your personal information to us, you agree that we may legitimately transfer such information outside your home country and, if necessary, outside the EEA. Where this is the case, we will ensure an adequate level of protection is in place in respect of such information.
We will not sell or supply potentially personally-identifying or personally-identifying information to any third party. Except for those of our employees and contractors, we disclose personal information only when required to do so by law, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights or those of any third parties or members of the public.
If you have opted to receive marketing information from us, we may occasionally send you an email to inform you about new features of the website, seek your feedback or update you on developments within K2 International or our respective products and services. You may opt out of receiving such marketing material at any time by notifying us in writing – please see contact details below.
We maintain appropriate security standards and procedures with a view to preventing unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. We use leading technologies such as (but not limited to) data encryption, fire walls and server authentication to protect the security of your personally-identifying information.
Copies of personal data
If you wish to receive a copy of your personal data that we retain, please contact K2 International at compliance@K2insinternational.com and we will supply you with a copy of such personal data.
Insurance market handling
Insurance is the pooling and sharing of risk in order to provide protection against a possible eventuality. In order to do this, information, including your personal information, needs to be shared between different insurance market participants.
Please visit https://www.londonmarketgroup.co.uk/gdpr for further details regarding the sharing of data in the insurance market and how your personal data is used.
If you are a policyholder and wish to make a complaint about the service you have received from K2 International, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.
Please contact us at:
K2 International Complaints
London, EC2N 3AR
Telephone: +44 (0)20 7480 0367
In the event that you remain dissatisfied you may be entitled to refer your complaint to Lloyd’s, should you wish to do so. If you are eligible, Lloyd’s will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.
Lloyd’s contact details are as follows:
One Lime Street
London, EC3M 7HA
Telephone: +44 (0)20 7327 5693
If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS’s contact details are as follows:
Financial Ombudsman Service
London, E14 9SR
Telephone: +44 (0)300 123 9123 or +44 (0)800 023 4567