Kelly Matthews is an accomplished Head of Change with over two decades of experience leading business transformation, stakeholder engagement, and operational excellence across the financial services sector. Known for her ability to deliver high-impact change strategies, Kelly has a proven track record of aligning people, processes, and technology to support enterprise-wide goals.

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Kelly has overseen global change initiatives and has built a dedicated change function from the ground up. Her leadership spans process redesign, Target Operating Model (TOM) development, and regulatory alignment, all underpinned by full budgetary accountability.

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Prior roles at International General Insurance, Tokio Marine Kiln and Allianz saw her managing complex portfolios, integrating digital platforms, and spearheading cost-saving transitions—delivering measurable results including a £750k efficiency gain in one programme alone. With expertise in stakeholder management, communication strategy, and team development, Kelly is a strategic thinker who thrives on translating vision into action.